Event Rules

Each user can purchase one of each ticket.

Ticket buyers must confirm that the English full name provided is accurate before payment. The ticket holder must present any valid identification document with a photo that matches the name recorded at the time of entry, for verification of identity by venue staff. If the information provided does not match or if there is any doubt about the identity of the ticket holder, entry will be denied and the payment will not be refunded.

For users who have purchased the livestream ticket, please note that there will be no replay for the livestream. The livestream will provide a DVR function, allowing viewers to rewind and watch from an earlier time until the end of the live broadcast (estimated to end at 23:59 on July 22). The livestream page will be activated before July 20. Users can access the exclusive viewing link through the following three methods: ① Email notifications ② "Streaming" section on the Virtual Fes event webpage after logging in, or ③ "Order History" page to view order information

For users who have purchased the livestream tickets, please note that only one device can be logged in to the account and watch the livestream on the day of the event. If you are unable to watch the livestream smoothly due to account sharings or logging in to multiple devices at the same time, the organizer will not be able to provide assistance.

Merchandise is only available for purchase by ticket holders of Virtual Fes x NIJISANJI EN live show (on-site or livestream). Each user can only purchase up to 3 of each product (except for badges). Please ensure that you have completed the ticket purchase process before purchasing merchandise.

For on-site ticket holders, if you purchase Virtual Fes x NIJISANJI EN merchandise on or before June 22, you can choose to pick up the product at the event on July 22. Mail orders will be shipped within 2-3 months after the event.

Ticket is valid for single entry only. Please keep your ticket QR code safe and do not purchase tickets through unofficial channels.

Accept credit cards (Visa, Mastercard, UnionPay, Amex), Apple Pay, Google Pay, FPS, Tap&Go.

A transaction fee will be charged by the credit card / third-party transaction system for using the above payment methods.

Please ensure your network and device conditions on the day of the event before purchasing the livestream ticket to ensure the best viewing experience. Users must bear the related risks themselves.

Rules at the Venue

No unauthorized photography, video recording, or re-broadcasting during the event.

All on-site tickets are free seating.

Please do not block the view of other participants with your accessories or cosplay props.

Please do not raise your penlight too high to avoid blocking the sight of participants behind you.

Food, pets and dangerous items are prohibited in the venue, eating or drinking is not allowed.

Please turn off or mute your mobile phone during the event.

The organizer reserves the right to ask the participant to leave the venue without refund if the participant is found to be disturbing the event.

The organizer reserves the right to make the final decision in case of any dispute.